Mmc996 Privacy Policy – How We Protect the Personal Data of Malaysian Players

1 Introduction

Mmc996 ("we", "the Platform") is fully committed to protecting the privacy of all registered members in Malaysia. This Privacy Policy has been developed in accordance with internationally recognised data protection principles, with due regard to the needs and rights of Malaysian users under applicable law.

We believe transparency is the foundation of trust between mmc996 and our members. That is why we take a clear and straightforward approach in this Privacy Policy — we want you to understand exactly what we do with your data, why we need it, and how it is protected at all times.

This Privacy Policy applies to all personal information collected when you register an account, make a deposit or withdrawal, play games (slots, Live Casino, blackjack, roulette, virtual sports, cricket), contact customer support, or interact with any part of the mmc996 platform in any way.

2 Types of Personal Data We Collect

Mmc996 collects various types of information depending on how you interact with our platform. Below are the categories of data we collect and their sources:

Data you provide directly:

• Full name as stated on your official Malaysian identification document (MyKad or passport).
• An active Malaysian mobile number for OTP verification and account communications.
• Email address for account notifications, promotions (if you opt in), and support communications.
• Date of birth for age verification (18 years and above).
• Identity document (MyKad or passport) when requested for the KYC (Know Your Customer) process.
• Payment method details used — including account holder name and reference number for Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, or the relevant Malaysian bank.

Data collected automatically during use of the platform:

• Your device's IP address.
• Device type, operating system, and web browser used.
• Game session data including game types played, bet values, session dates and times, and game outcomes.
• Financial transaction logs including deposits, withdrawals, bonus credits, and account balances.
• Cookie data and similar tracking technologies used to enhance the user experience on the mmc996 platform.
• Records of interactions with the customer support team, including livechat and email logs.

Mmc996 does not collect unnecessary information and only gathers data that is relevant to the purposes stated in this Privacy Policy.

3 How mmc996 Uses Your Data

Every piece of data mmc996 collects is used for a specific and legitimate purpose. Here is how we use your personal information:

• Account Management: Creating, verifying, and maintaining your mmc996 account. This includes identity verification, password resets, and account information updates.
• Financial Transaction Processing: Process your deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and handle withdrawals to your Malaysian bank account or digital wallet in Ringgit Malaysia (RM).
• Gaming Services Provision: Access and play all games available on mmc996, including slots, Live Casino, Roulette, Blackjack, Virtual Sports, and cricket.
• Bonus & Promotion Management: Credit eligible bonuses, monitor wagering requirements, and ensure promotions are awarded to qualifying members in accordance with the applicable terms and conditions.
• Customer Support: Help you resolve any issues, answer your enquiries, and provide the technical assistance you need.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, unauthorised access, and violations of our Terms & Conditions.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the features, performance, and user experience of the mmc996 platform.
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including requests from legitimate authorities.

4 Data Sharing with Third Parties

Mmc996 does not sell, rent, or share members' personal data with third parties for marketing purposes. Your data is only shared in the following limited situations, and only to the extent necessary for the relevant purpose:

• Payment Service Provider: Transaction information required for processing is shared with Malaysian payment service providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX) solely for the purpose of processing your deposits and withdrawals. These providers are governed by their own privacy policies.
• Game Software Providers: Game session data required for operational purposes is shared with casino software providers such as Evolution Gaming and Pragmatic Play. No personally identifiable data is shared beyond what is technically necessary.
• Regulatory Authority: mmc996 may disclose personal data to legal authorities, regulatory bodies, or law enforcement agencies when required to do so by applicable law, court order, or valid legal process.
• Technical Service Providers: Technical service providers that assist us in operating the platform (such as cloud services and cybersecurity) may have limited access to data necessary for delivering their services. All such providers are bound by strict confidentiality agreements with mmc996.

In all cases of legitimate data sharing, mmc996 ensures that the receiving party has adequate data protection measures in place and uses the relevant data solely for the specified purpose.

5 mmc996 Data Security Measures

Mmc996 continually invests in technology and processes to ensure that members' personal data remains protected at all times. The key security measures we have in place include:

• 256-bit SSL Encryption: All data communications between your device and mmc996 servers are encrypted using TLS protocol with 256-bit encryption – the highest security standard used by leading financial institutions.
• Secure Server Infrastructure: Member data is housed in data centres equipped with physical access controls, intrusion detection systems, and rigorous business continuity procedures.
• Internal Access Controls: Access to members' personal data within the mmc996 organisation is restricted on a need-to-know basis. All access is logged and reviewed on a regular basis.
• 24/7 Security Monitoring: mmc996 systems are continuously monitored by our cybersecurity team to detect and respond to any threats or suspicious activity in real time.
• Regular Security Testing: mmc996 conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Password Management: Member passwords are stored in a form processed through a one-way hash function that cannot be decrypted — meaning even mmc996 cannot read your password.

6 Cookies & Tracking Technologies

The mmc996 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the core functionality of the mmc996 platform — including login session authentication, account security, and transaction processing. The platform will not function properly without them.
• Performance Cookies: Used to gather information on how visitors use the mmc996 platform — including the most frequently visited pages, time spent, and any errors encountered. This data is collected in aggregate and does not identify any individual personally.
• Functional Cookies: Allows the mmc996 platform to remember your preferences — such as your selected language, region, and display settings — to deliver a more personalised experience throughout your session.

Most modern web browsers let you control cookies through your browser settings. You can choose to block or delete cookies, but please be aware that blocking essential cookies may prevent you from fully accessing the mmc996 platform.

For logins and active sessions on the mmc996 platform via mobile devices, session data is securely stored using technology equivalent to cookies, ensuring a consistent experience without requiring repeated logins.

7 Data Retention & Deletion

Mmc996 retains members' personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. The following are general guidelines for data retention periods:

• Active Account Data: Personal data of members with active accounts is retained for as long as the account remains active and in use.
• Financial Transaction Records: Deposit, withdrawal, and betting history records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial compliance and anti-money laundering regulations.
• Closed Account Data: When an account is closed at a member's request, personal data that is not required for legal compliance will be anonymised or deleted within 90 days of the closure request being fully processed.
• Support Communication Logs: Records of interactions with the mmc996 support team are retained for two (2) years for reference and service improvement purposes.

If you wish to request the deletion of personal data that is no longer required for operational or legal compliance purposes, you may submit your request to the mmc996 team via livechat or email at support@mmc996.biz. Requests will be processed within 30 business days.

8 Your Rights Regarding Personal Data

As an mmc996 member, you have the following rights regarding your personal data. mmc996 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data mmc996 holds about you. We will provide this information in a readable format within 30 business days of receiving your request.
• Right to Rectification: If any personal data we hold is inaccurate or out of date, you have the right to request that we correct it. You may also update many account details directly through your mmc996 account settings.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to mmc996's legal obligations to retain certain records.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations — for example, while you are disputing the accuracy of the data, or if you would like us to retain the data but not use it.
• Data Portability Rights: You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another data controller where applicable.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, please contact the mmc996 support team via livechat available 24/7 or by email at support@mmc996.biz. We may need to verify your identity before processing any personal data-related requests, to ensure the security of your account.

9 Children & Minors' Privacy Protection

The mmc996 platform is intended solely for individuals aged 18 and above. mmc996 does not knowingly collect or store personal data from individuals under the age of 18.

If mmc996 discovers that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Any winnings or balances associated with such an account will not be eligible for payout.

Mmc996 encourages parents and guardians to monitor their children's online activities and to use appropriate parental control software to prevent minors from accessing online gaming platforms.

10 Policy Updates & How to Contact Us

Mmc996 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any material changes to this Privacy Policy through:

• A notice will be clearly displayed on the mmc996 platform before any changes take effect.
• An email sent to the registered email address on your mmc996 account (for changes deemed material).

The "Updated" date at the top of this document indicates the date this Privacy Policy was last reviewed. Your continued use of the mmc996 platform after any Privacy Policy changes take effect constitutes your acceptance of the revised policy.

It is good practice to review this Privacy Policy periodically, especially before providing any additional personal information to mmc996.